NovabelvarispxShipping & Delivery
Every shipment at Novabelvarispx is checked, securely packaged for transport, and handed over to a logistics carrier with tracking. This section outlines delivery timeframes, shipping rates, and procedures for delays, loss, or transit damage.
- Processing time
- Same-day dispatch for orders placed before 13:00, otherwise on the next business day
- Delivery time
- 1-3 business days
- Payment
- Cash on delivery, Bank transfer
1. Order processing time
Orders placed on business days by 13:00 leave the warehouse on the same day. Orders received after this cutoff, on Saturdays, Sundays, or public holidays are processed on the following business day. Right after your order is placed, an order confirmation with a reference number is sent, followed by a shipping confirmation with a tracking number once the parcel is handed over to the courier.
2. Tracking Status
- Use the tracking link provided in your email or text message notification.
- Alternatively, check your status using the search form by entering your order number.
- Tracking updates appear after the initial intake scan by the carrier, typically within 24 hours of dispatch.
- Each transit hub records the parcel's progress until final delivery.
3. Estimated delivery times
Delivery estimates refer to business days after handover to the carrier and serve as non-binding guidelines. Remote or hard-to-reach addresses may require 1-2 additional business days.
| Region | Estimated delivery time |
|---|---|
| Germany | 1-3 business days |
| Other destinations | Displayed at checkout before payment is completed |
4. Shipping and handling costs
Standard delivery within Germany is free of charge for orders of €59 or more; shipments below this amount incur a fee of €4.95. Applicable shipping costs for the selected destination are displayed at checkout prior to final confirmation.
5. International shipping
For addresses outside Germany, shipping rates and transit times are visible during checkout. Customs duties and local taxes are determined by authorities in the destination country and must be paid by the recipient. Refusing delivery at customs is formally handled as a return.
6. Loss, Theft, or Shipping Damage
6.1 Damaged
Inspect your package immediately upon delivery. If the packaging or item is visibly damaged, take photos to document it and report the issue to [email protected] within 48 hours. We will arrange a free replacement or issue a refund; returning the damaged item is only required if specifically requested.
6.2 Lost
If tracking shows no status updates for more than 5 business days, please send us your order number. We will open an investigation with the carrier and, at your preference, issue a replacement or a full refund within 10 business days of reporting the issue.
6.3 Package Marked Delivered but Not Received
First, check with neighbors, household members, or nearby drop-off points. If the package cannot be found, notify us within 3 days of the delivery notice. We will initiate a formal trace with the carrier and keep you informed of each step until the issue is resolved.
7. Questions about this policy
Contact us at [email protected] or by phone at +49 821 23845152 during our service hours (Mon-Sat 08:15 - 16:45). You will receive a response within one business day.
- Merchant
- Novabelvarispx GmbH
- Registered address
- Werner-von-Siemens-Straße 6, 86159 Augsburg, Deutschland
- [email protected]
- Phone
- +49 821 23845152